Term and Conditions
Frolic Adventure requests that you read the terms and conditions when booking any trip. After going through our terms and conditions, be sure you are ok with the contract between you and Frolic Adventure. Please feel free to contact us with any queries regarding terms and conditions.
Bookings with Frolic Adventure
When booking, you must pay 10% of the total trip cost. In Tibet and Bhutan, you must make full payment with a copy of your passport, which is necessary to secure the accommodations, trekking paperwork, and domestic transportation. The remaining amount should be paid in cash when you arrive in Nepal (before the trip's departure). For the method of payment, visit our payment method section.
Note: We do not add bank service charges on a 10% advance payment. However, if you pay the trip amount through your credit card, a 3.5% bank service charge will be added to the trip cost.
Prices
Prices are the same according to the deal. However, the company deserves the right to any changing rates and tax.
Changes in Bookings
You can change your booking trip to a trip anywhere inside Nepal. We are always dedicated to leading you to your exciting and targeted destinations. It depends on your physical fitness, time, and interest. You will be responsible for the additional costs of the trip.
Cancellation and Refund
The following conditions apply for the trip cancellation and refund:
- If you do not want to make a trip for the time you booked, 10% of the deposit amount will be refunded, or you can add that money if you want to make the next trip.
- For the unsuccessful trip, we refund some amount, provide additional accommodation in the city, or offer another journey at a calculated cost. However, the expenses of the field staff, paperwork, and other supplemental fees are not refundable.
If by mistake you send any amount to our bank account or any trip booking, then you would like your money back; we will only be able to send it to the same bank account from which we received the amount. We won't be able to send it to the other account you requested.
Notes:
- The system for canceling trips to Tibet and Bhutan is different. Please get in touch with us for detailed information.
- You can postpone your trip without a cancellation charge till next year, but you should inform us three weeks before departure via mail. If the rate becomes expensive when you want to make the trip, you must cover the increased price.
- If you book the trips through the other agent at your place, they will refund you according to their company rules and regulations. So, you better contact them directly.
Trip canceled by the company:
If we cancel your trip, your deposit and other payments will be fully refunded. If circumstances are out of our control, the reasonable expenses we have already paid will be deducted from the deposited amount.
Guides/Porters:
Any trekking/tour/climbing guides and porters belonging to the company deserve the company's authority. If you or the company staff show any illegal things or activities, we will cancel your trip, and no refund will be made.
Travel Insurance:
Before coming to Nepal, travelers and trekkers must have travel insurance that covers accidents, emergency evacuation, and rescue. For more details, please see our travel insurance page.
Passport/Visa
You must have your valid passport at least six months from your return date, and a visa can be obtained from Nepalese embassies or consulates in your country or upon arrival at Kathmandu airport. You can visit our visa information page for more details.
Acceptance of risk and responsibilities:
Our achievement lies in providing excellent services and performing our duties honestly. We are dedicated to making your trips memorable and exciting. However, we are not responsible for changes in the itinerary due to unavoidable situations out of our control, such as government restrictions, soil erosion, floods and avalanches, road blockages, strikes, weather problems, problems caused by machinery, sickness, and other various causes. We are not liable for losing your belongings, injuries, or death due to naturally occurring unavoidable cases.
Complaints/Suggestions
If you have any complaints or suggestions about anything of the organizer or staff, please you can tell the authorized person who is with you, and then we will take appropriate action.
